EVXstore.com terms of service for Finland
By ordering you agree to the following terms
1. The order and payment has to be done by an adult (+18 in Finland). People under the age of 18 can only order with a parent’s consent.
2. Customer is in charge of giving correct personal information.
3. Customer is responsible for all orders done using their account. Customer is in charge of keeping their account information safe.
4. All prices include VAT 24%
5. Sent orders are binding orders.
6. The products are owned by retailer until they are fully paid.
7. Return policy. 30 days return for mint condition products for private customers.
8. The price for products are valid for the duration of the timer. The prices may change without notice.
9. The customer agrees to receive newsletters via email. Customers phone number and email will be removed from list when asked for.
10. EVXstore.com/SB Ecommerce Group Ltd reserves the right to:
a. Terminate the customer relationship due to unilateral misconduct, continuous returns, unpaid and canceled orders, or repeated cancellations without further justification or notice.
b. Bill the customer for the cost of extra work due to repeated cancellations / unpaid orders.
c. Cancel the order and return the ordered products to be sold without notice, if the invoice is not paid on the 15th day after the due date marked on the invoice.
If you are purchasing an electric scooter, check electric scooter warranty clause:
ELECTRIC SCOOTER WARRANTY CLAUSE
Order Confirmation
After an approved order, we will send you an order confirmation to the email address you provided within one hour of receiving the order. If you did not receive an order confirmation, please contact our customer service. If the information provided in the order confirmation differs from the correct information, please contact our customer service immediately so that the information can be corrected in our system. The invoice information will not be sent to the e-mail until the order is delivered.
Delivery (Finland)
Most of our products are shipped from our own warehouse in Lahti. The product page also shows the estimated arrival date of the product, which is 1-5 working days for products in our own warehouse. Products other than our own warehouse are shipped from different warehouses and their delivery time is about 1-3 weeks. Estimated estimated arrival dates may vary within a few business days, depending on the method and time of delivery of the product.
Some products can be pre-ordered, in which case the products will be shipped as soon as they arrive at the warehouse. Pre-ordered products are marked both on the product list and on the product page. Pre-ordered products usually have an estimated arrival date, which is displayed on the product page. The estimated date of arrival is not always known, but ordering is still possible. In this case, the delivery time is a maximum of 8 weeks and the pre-order can be canceled if the product is not available in stock within this time.
All prices include delivery costs to the nearest post office or to the transport company's warehouse, unless otherwise stated in the product description. The goods can be picked up within two weeks of their arrival. Notification of the arrival of the products will be sent by email or telephone. The shipping company may also attempt delivery to the address even if home delivery is not specifically selected. Products are delivered via UPS, DPD, DHL or Post. You will receive the tracking codes for your shipment in your email once the order has left. Orders weighing more than 35 kg are automatically sent as freight to the front door of the order address or in its immediate vicinity. Product carrying is not part of the service. The frame that comes with the shipment should be saved during the warranty period, due to possible defects / returns.
The returned product must be in the same condition as the new one and must be returned in the original packaging. The product must be well packaged and the customer is responsible for the breakage or loss of a poorly packaged product. We reserve the right to charge the cost of the return. Return is the responsibility of the customer. We do not collect returns that are sent to pick up locations.
If the goods are shipped in more than one box, the boxes may diverge from each other during the trip and thus arrive on different days. If you only get one package that doesn’t include everything you ordered, the rest of the goods are probably still on the way in a separate package.
If the customer refuses to receive the product or does not pick up the product, the product will be returned to our warehouse. This will not be considered a return in accordance with the terms and we reserve the right to charge the customer for the return and possible resend.
We charge a fee of € 18.02, including VAT, for a change request according to the Post's price list, if we change the shipment information after shipment, eg incorrect information such as an incorrect delivery address or postal code has been reported to the order.
Delivery costs:
Postal parcel to the post office / parcel machine 7.90€ incl. VAT.
Postal parcel delivered to home address 19.90€ incl. VAT.
Freight delivered to the front door of the address or its immediate vicinity 49.90€ incl. VAT.
Business invoicing (Finland)
Companies can order through us with an invoice. The invoice can be sent by e-mail or as an e-invoice. For the invoice, we need the following information from the company: Company name, Business ID and delivery and billing address. If your company has e-invoicing, please enter the e-invoicing information (e-invoice address, e-invoice operator) in the field provided.
For each invoice, we check the company's ability to pay, based on which we make a decision as to whether the order will be sold on the invoice or whether the order is prepaid. Prepaid orders will be shipped the next business day after the payment is logged into our billing system.
The due date for invoices is 21 days from the order, for advance invoices 3 working days. The invoice must be paid to the account number shown on the invoice with the correct reference so that the invoice is for the correct order. For unpaid invoices, we will send a payment reminder approximately 7 days after the due date and a payment reminder approximately 30 days after the due date. Unpaid invoices will be collected approximately three weeks after the payment notice is sent. We will not cancel the order if the invoice has been reminded or the invoice has been transferred for collection.
A business invoice cannot be issued to personal customers. The billing method for personal customers is a Mash invoice, which can be found in our payment methods. If an order arrives in our corporate invoicing system without the required company information, we will automatically cancel the invoice generated in the system and send the customer a payment link by e-mail, through which the Personal Customer can choose the desired payment method. However, if the order was coming to the company, then the required company information must be provided to us by our customer service, in which case we can re-create the invoice for the company.
Consumer customer returns
Our products have a 30-day right of return from the date of receipt for brand new products.
Business customers do not have a 30-day right of return.
If you want to return the product, please notify us in advance via the following form:
Finland: If you return a brand new product, take the product in the original package to the post office. The return ID required for a return is: 670107. It is important that we receive advance notice of the return, so please fill out the form first:
The returned product must be in the same condition as the new one and must be returned in the original packaging. The product must be well packaged and the customer is responsible for the breakage or loss of a poorly packaged product. We reserve the right to charge the cost of the return. Return is the responsibility of the customer. We do not collect returns sent to pick up locations.
the product package should always be opened carefully and without damaging the package. The contents of the package should always be checked from the parts list before using the product. If parts are missing from the delivery, the missing parts must be informed about before the product can be assembled.
It takes about 1-3 weeks to process the return, because return shipments come to our warehouse on a weekly basis. When the product arrives in proper condition, the product will be inspected, after which we will refund the money within 30 days of receiving the return shipment. You will be notified by email when your return has been processed. If you have not received any notification within this time, please contact our customer service. We make refunds through the payment intermediary we use.
If the customer refuses to receive the product or does not pick up the product, the product will be returned to our warehouse. This will not be considered a return in accordance with the terms and we reserve the right to charge the customer for the return and possible resend.
If you are returning the product, be sure to take a receipt from the Post Office for the return and keep it until your return is approved. Receipts may be required in problem situations.
If you wish to return the product, please note the following costs:
Return of parcels: €15.80 (incl. VAT 24%)
Return of freight products: €99.80 (incl. VAT 24%)
The cost of the return is covered by the customer and will be deducted from the amount to be returned. The product to be returned must be unused and in its original packaging.
For more information on return conditions and shipping costs, please visit our online shop. Please contact our customer service if you have any questions.
Unclaimed delivery
An unclaimed shipment is not a return under the Consumer Protection Act, but is considered a breach of contract on the part of the buyer. In these cases, we will automatically charge € 15.00 for postage and handling per returned package. The online store has the right to demand compensation from the buyer for the costs incurred due to breach of contract. (Chapter 5, Sections 25 & 28 of the Consumer Protection Act).
Notice of defect
If there is a defect in the product, please contact customer service at info@evxstore.com.
To make a complaint, you need the order number and reference found on the order confirmation. Tell us as much as possible about what is wrong with the product, add pictures and videos where the fault is clearly visible. In this case, the investigation and processing can be carried out more quickly. If any part of the shipment is missing, check the package manual for any part number and report it with the message.
Please provide and select all of the following information so that your complaint can be processed as quickly as possible.
Personal information:
Order number (AAABBBCCC) and order number (12345678)
Name of the person who placed the order
Complaint information:
Product
Product quantity
If the complaint concerns a broken or missing part, in addition
Picture of a broken part
Part number (may be found in the manual)
For more information, write the reason for the complaint and the part number of the broken or missing part.
All information is mandatory for complaint handling. If the information is missing, the complaint might be rejected.
The Association for Finnish Work has granted the Key Flag -mark to our services